Guides
- Sending from your own domain Why your camp's email should leave from your domain rather than ours, the DNS records that make it work, and what each one does. Updated 2026-08-30.
- Refunds, credits, and cancellations How to refund a family, hold a credit for them, or take a player off the roster from your dashboard, what the family is told, and what a refund costs in card fees. Updated 2026-09-21.
Not finding it
These cover the parts of setup that need something from you. Everything else, we handle, and anything here that is unclear is worth telling us about rather than working around. Your account manager is the fastest route; otherwise the address in the footer reaches us.